Returns & Refunds Policy
At GL.iNet, we offer a 30-day return policy for all networking hardware purchased directly from our store, ensuring you have the best experience with our connectivity solutions. If you are not completely satisfied with your purchase, we provide a straightforward process for returns and technical support evaluations.
Initiate a Request
Contact our support team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Technical Assessment
Our engineers may provide a brief consultation to determine if a firmware update or configuration change can resolve your hardware concerns without a return.
Pack and Ship
Securely package the device in its original packaging with all included cables and antennas, clearly marking the RMA number on the exterior of the box.
Inspection and Refund
Once our warehouse receives and inspects the unit for original condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing